Terms & Conditions

1) Acceptance of Terms

By using elevatepros.online, requesting a quote, or engaging our services, you agree to these Terms & Conditions (“Terms”). If you act on behalf of a company, you confirm you have authority to bind it. If you do not agree, please do not use our website or services.

We operate transparently and remotely. These Terms protect both parties and are written in plain English. They are not legal advice.

2) Who We Are (Remote‑Only)

Elevate Pros (“we,” “us,” “our”) is a remote‑only professional services agency providing Amazon FBA management, SEO, paid social advertising, web design, graphic design, and analytics to business clients worldwide. We do not offer on‑site work or in‑person meetings by default.

3) Services & Scope

Services are defined in your accepted proposal or statement of work (SOW). If these Terms conflict with an SOW, the SOW controls for that project.

4) Proposals & Quotes

• Quotes are valid for 14 days unless stated otherwise.
• Acceptance may occur via e‑signature, email confirmation, PO, or initial payment.
• Milestones, deliverables, and acceptance criteria appear in the SOW or proposal.

5) Client Responsibilities

• Provide timely access to required accounts (e.g., Amazon Seller Central, Google, Meta), assets, and decision‑makers.
• Supply accurate content and approvals within agreed timeframes via email or agreed remote channels.
• Ensure you have the rights to any materials you provide.
• Maintain your own backups and account security; we cannot restore third‑party systems.

6) Remote Access & Security

• We work 100% remotely and access your systems using least‑privilege user accounts, not shared passwords, wherever feasible.
• You will enable secure access (e.g., user‑based invites, 2FA). We may decline work that requires insecure access.
• You remain responsible for your platforms’ security settings, user management, and post‑engagement access removal.

7) Third‑Party Platforms

We may integrate with or manage third‑party services (e.g., Amazon, Google, Meta, LinkedIn, hosting providers). Those platforms have their own terms and may change features, policies, or pricing. We are not responsible for third‑party outages, suspensions, or policy decisions.

8) Fees, Payments & Taxes

• Billing model: Fees may be fixed, hourly, or retainer‑based, as stated in your SOW.
• Upfront payments: Projects under USD 1,000 are invoiced 100% upfront. Projects USD 1,001–5,000: 50% upfront, and USD 5,001-Above: 30% upfront at the agreed milestone. Retainers: billed in advance of each period.
• Due dates: Invoices are due within 14 days unless your SOW states otherwise.
• Suspension: We may pause work and access after 7 days of non‑payment until the account is current.
• Ad spend: Advertising spend is paid directly by you to the platform unless your SOW specifies a pre‑funded media wallet with us (non‑refundable once purchased).
• Taxes & fees: You are responsible for applicable taxes, duties, and payment processing fees unless prohibited by law.
• Currency: Unless stated otherwise, invoices are issued in USD and PKR Depending on Client ease.

9) Cancellations & Refunds

• Strategy/Discovery/Setup work is non‑refundable once delivered or performed.
• Time already worked (including hourly or milestone work) is non‑refundable.
• Ad spend, third‑party fees, licenses are non‑refundable.
• Retainers: You may cancel future periods with 30 days’ written notice. The current paid period is non‑refundable; unused future periods after notice will not be billed.
• If we miss an agreed deliverable for reasons within our control and cannot remedy within a reasonable cure period, we’ll offer a fair credit or rework at our cost as the exclusive remedy.

10) Change Requests (Out‑of‑Scope)

Requests beyond the SOW will be quoted via change order at the rate specified in your proposal. We will only proceed with your written approval.

11) Timelines, Approvals & Acceptance

• Timelines depend on timely access and feedback. Delays on either side may shift milestones.
• Our operations are remote; meetings occur via video/voice. Scheduling aligns to Pakistan Standard Time (PKT) unless otherwise agreed.
• Unless otherwise stated, deliverables are deemed accepted on the earlier of (a) written acceptance or (b) 7 days after delivery if no material issues are raised in writing.
• Unless the SOW specifies otherwise, each deliverable includes up to two revision rounds on the originally agreed scope.

12) Deliverables & Intellectual Property

• Upon full payment, you own the final deliverables expressly marked as “client‑owned” in the SOW.
• We retain ownership of our pre‑existing IP, tools, templates, and know‑how. We grant you a non‑exclusive, perpetual license to use them as embedded in the deliverables.

13) Quality, Warranty & Rework

• We will perform services in a professional manner consistent with industry practice.
• We do not guarantee specific rankings, ROAS, sales, or outcomes due to factors outside our control (competition, algorithms, budgets, seasonality).
• If a deliverable materially deviates from the agreed specification and the issue is within our control, we will provide reasonable rework to align it—this is your exclusive remedy.

14) Portfolio & Attribution

We may display non‑confidential work (e.g., designs, performance ranges without revealing sensitive data) in our portfolio and marketing materials. You can opt out at any time by emailing us; we’ll cease future use.

15) Confidentiality

Both parties will protect each other’s confidential information and use it only to perform the engagement. Exceptions include information that is public, independently developed, or rightfully obtained from a third party.

16) Disclaimers & Limitation of Liability

• EXCEPT AS EXPRESSLY STATED, SERVICES AND DELIVERABLES ARE PROVIDED “AS IS,” WITHOUT WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON‑INFRINGEMENT.
• TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS/REVENUE/DATA.
• EXCEPT FOR YOUR PAYMENT OBLIGATIONS, IP INFRINGEMENT, OR CONFIDENTIALITY BREACHES, EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS IS CAPPED AT THE FEES PAID OR PAYABLE BY YOU FOR THE 3 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

17) Indemnification

Each party will defend and indemnify the other against third‑party claims arising from (a) materials it provided that infringe IP or violate law; or (b) its breach of these Terms, gross negligence, or willful misconduct.

18) Chargebacks & Non‑Payment

• Initiating a payment chargeback without first attempting resolution with us is a material breach of these Terms.
• You authorize us to provide contracts, communications, proofs of work, and delivery records to the payment processor/card network to contest any chargeback.
• We may suspend services and seek recovery of all fees, costs, and reasonable attorney/collection fees arising from non‑payment or improper chargebacks.

19) Suspension & Termination

• We may suspend services for non‑payment, security concerns, or legal compliance.
• Either party may terminate for material breach not cured within 10 days of written notice.
• Upon termination, you will pay for services performed and authorized commitments to date.

20) Force Majeure

No party is liable for delays or failures due to events beyond reasonable control (e.g., internet/utility outages, platform changes, government actions, strikes, pandemics, war, natural disasters).

21) Governing Law & Disputes

• These Terms are governed by the laws of the Province of Punjab, Pakistan (without regard to conflict‑of‑law rules). We primarily serve business clients (B2B).
• Disputes: good‑faith negotiation for 15 days after written notice. If unresolved, the courts of Lahore, Pakistan, have exclusive jurisdiction and venue. The prevailing party may recover reasonable legal fees.

22) Notices (Email‑First)

Email is the formal method for legal notices and approvals unless the SOW specifies otherwise. Notices are deemed received on the next business day after sending.

Company: Elevate Pros (remote‑only)
Email (legal/ops): moaizabbas@elevatepros.online
Optional postal address for legal mail only (no walk‑ins):

23) Changes to These Terms

We may update these Terms from time to time. The “Last updated” date above reflects the most recent changes. Material changes will be posted on this page.

24) Contact

Questions about these Terms? Email moaizabbas@elevatepros.online.