Scope
This Privacy Policy explains how Elevate Pros ("we", "us", "our") collects, uses, and protects personal information when you visit elevatepros.online, use our services, or communicate with us. We are a 100% remote-only agency with no physical office for client visits.
This policy is for transparency and compliance. It does not create contractual rights beyond applicable privacy laws.
Information We Collect
Data you provide directly
- Contact information (name, email, phone/WhatsApp, company name, website URL)
- Project details (service requests, budget range, messages, files)
- Payment information (billing name, address, payment method; we never store full card numbers)
- Account credentials for service delivery (we request user-based access, not passwords)
Data collected automatically
- Device/usage data (IP address, browser type, pages viewed, time spent)
- Location data (country/city level only, derived from IP address)
- Cookies for essential functions and analytics (with your consent)
How We Use Personal Information
- Provide and improve our digital marketing services remotely
- Respond to inquiries and provide project quotes
- Process payments and send invoices
- Communicate project updates via email, WhatsApp, or video calls
- Analyze website usage to improve user experience
- Comply with legal obligations (tax, accounting)
- With consent, send newsletters about our services (opt-out anytime)
Legal Bases (GDPR/UK GDPR)
Where EU/EEA or UK laws apply, we process personal data under:
- Consent: For optional cookies and email marketing
- Contract: To provide requested services
- Legitimate interests: Site security, service improvement, B2B communications
- Legal obligation: Tax records, compliance
Sharing & Disclosure
We share information only with:
- Service providers that help us operate (hosting, email, analytics, payment processors)
- Third-party platforms you authorize us to manage (Amazon, Google, Meta)
- Legal authorities when required by law
- Parties to a business transfer (with appropriate safeguards)
We do not sell personal information.
Cookies & Similar Technologies
We use:
- Essential cookies: For security and basic functions
- Analytics cookies: To understand site usage (with consent)
- Marketing cookies: For remarketing (with consent)
Data Retention
We retain personal information only as long as necessary:
- Active client data: Duration of services plus 3 years for tax/legal purposes
- Inquiry data: 2 years if no engagement
- Marketing consent: Until you unsubscribe
- Analytics data: 26 months (Google Analytics default)
Security
As a remote-only agency, we implement:
- Encrypted connections (SSL/TLS) for all data transfers
- Two-factor authentication on our systems
- Regular security updates and monitoring
- Limited access on a need-to-know basis
- Secure cloud storage with encryption at rest
International Data Transfers
We operate globally from Pakistan and may transfer data to:
- Service providers in the US, EU, and other countries
- Third-party platforms based on your location
We use appropriate safeguards including Standard Contractual Clauses where required.
Your Privacy Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct or update inaccurate data
- Delete your data (with some exceptions)
- Port your data to another service
- Object to or restrict certain processing
- Withdraw consent for optional processing
To exercise these rights, email us with proof of identity.
Region-Specific Notices
European Union & UK
You have the right to lodge a complaint with your local supervisory authority. We act as data controller for information collected through our website and services.
California (CCPA/CPRA)
California residents have additional rights including the right to know, delete, and opt-out of "sales" (we do not sell data). For "Do Not Sell or Share" requests, email us.
Other Regions
We respect privacy rights globally and will honor reasonable requests consistent with applicable law.
Children's Privacy
Our services are for businesses only. We do not knowingly collect data from children under 16. If we learn we have collected such information, we will promptly delete it.
Changes to this Policy
We may update this Privacy Policy occasionally. The "Last updated" date above shows the most recent revision. We'll notify active clients of material changes via email.
Privacy FAQs
Do you sell my personal information?
No, we never sell personal information for money. We only share data with service providers necessary to deliver our services.
How can I access or delete my data?
Email moaizabbas@elevatepros.online with proof of identity. We'll respond within 30 days with your data or confirmation of deletion.
Where is my data stored?
We use secure cloud services with servers primarily in the US and EU. All data is encrypted in transit and at rest.
Can I visit your office to discuss privacy?
We're 100% remote with no physical office. All privacy matters are handled via email or scheduled video calls.
How long do you keep my information?
Active client data: 3 years after project completion. Inquiries: 2 years. You can request earlier deletion anytime.
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